Landlord concierge
Landlord in London? Ask us anything—live support in seconds.
From portfolio strategy and rent reviews to gas safety, EPC upgrades and rent protection, our concierge blends 35 years of Rentals & Sales experience with instant AI assistance. No forms, no waiting—just answers crafted for London landlords.
What you can ask:
“Can I increase rent mid-tenancy under the new rules?”
Understand the Renters' Rights Act 2025 timelines, Section 13 notices and negotiation scripts before you issue paperwork.
“What void period should I budget for in SW19 vs SW18?”
Compare portal demand, historic voids and pricing levers to keep cash flow stable across Wimbledon, Earlsfield and beyond.
“Is EPC band C realistic for my Victorian terrace?”
Review retrofit options, grant availability, ballpark costs and the uplift you’ll see on rent or resale.
“What’s the net impact if I switch from my current agent?”
Model management fees, maintenance savings and rent uplift based on your current figures and our 15% + VAT fully managed service.
The concierge is already open bottom-right—start typing when you’re ready.
How the concierge pipeline works
Every conversation is logged alongside any instant valuation requests or compliance checklists you complete. Our CRM flags your priorities so the lettings and portfolio teams can follow up with the right specialist.
1. Ask anything, instantly
Open the concierge (already waiting for you in the corner) and describe your portfolio, challenge or deadline. The AI assistant has live access to our London market data and compliance playbooks.
2. Get tailored recommendations
Expect checklists, valuation benchmarks, compliance timelines and suggested next steps—all specific to the property and goals you describe.
3. Capture the follow-up
When you’re ready, ask the concierge to save your plan. Our team will receive the conversation summary, pain points and proposed actions so a senior valuer can jump in.
Instant insights you'll receive
- • Live rent & sale benchmarks matched to your address and condition.
- • Compliance tasklists covering EPC, HMO, licensing, gas, EICR and AML obligations.
- • Portfolio finance snapshots—net yield, void history, rent review opportunities.
What happens next
- • Conversation summaries appear in your dashboard with lead status, pain points and next steps.
- • Our lettings or sales specialists reach out with a tailored action plan.
- • Opt to save transcripts in your account or receive a follow-up email with recommended actions.
FAQs about the concierge
Quick answers to the questions we hear most often. Need anything else? Tap the concierge bottom-right and we’ll jump in.
Is the concierge included for existing clients and prospects?+
Yes. Any landlord can use the concierge free of charge—whether you already work with Rentals & Sales or you’re exploring your options. We only follow up if you ask us to.
How do humans step in if the AI can’t answer something?+
Every chat is monitored by our lettings and portfolio managers during business hours. If you need an expert or want a call, the concierge alerts the right person with the summary so you never repeat yourself.
Will my chat history be saved anywhere?+
We store transcripts securely in your landlord dashboard so you can revisit guidance, download checklists and keep track of follow-up actions. You can request deletion at any time.