Control your cookie preferences
Our website uses cookies to deliver essential functionality and help us understand how visitors interact with the site.
What are Cookies?
Cookies are small files placed on your computer or device by our site when you visit certain parts of it. They are created when you open our website and help improve your experience by:
- Remembering settings so you don't have to re-enter them every time
- Keeping track of your saved property searches
- Measuring use of the website so we can make improvements
You can manage and/or delete these files from your device, but please be aware that this may limit some functionality. Learn more at aboutcookies.org.
Essential cookies (always on)
Required for core functions such as remembering valuation submissions, maintaining sessions within the landlord portal, and enabling security/security protections. These cookies do not require consent.
Analytics & measurement
When you accept marketing cookies we load Google Analytics 4 and Google Tag Manager to understand how visitors engage with our pages and campaigns. Events may include landing page views, concierge usage and form completions so we can improve service quality.
Advertising & remarketing
Google Ads and Meta Platforms pixels run only after consent. They allow us to build landlord remarketing audiences and tailor adverts based on pages viewed. You can withdraw consent at any time—remarketing will then stop and any new activity will not be tracked.
Chat & concierge
Our AI concierge stores conversation transcripts so a specialist can follow up with your permission. Any optional analytics around chat performance only run if you accept cookies.
Embedded third-party services
Some property media (e.g. video tours) may set their own cookies. Where possible we use privacy-enhanced modes, but you can disable these in your browser if preferred.
Types of Cookies
Strictly Necessary
Essential to the operation of the site, supporting functions such as logging in, maintaining sessions, and security.
Analytics
Help us understand how you use our site, enabling us to improve your experience.
Functionality
Enable additional functions such as personalisation and remembering your saved preferences.
Targeting/Advertising
Allow us to understand when and how often you visit our site, helping make advertising more relevant to your interests.
Persistent
Remain on your device for a predetermined period and are activated each time you visit our site.
Session
Temporary cookies that only remain on your device until you close your browser.
Update your consent
Want to change your cookie choices? Resetting will clear your current preference and reload the page so you can decide again.
Control cookies in your browser
You can also control cookies directly through your browser settings:
Other ways to control cookies
- Adjust browser settings to block or delete cookies at any time.
- Use Google's Analytics opt-out browser add-on if you prefer not to be measured.
- Contact us if you want a copy of the data we hold or to request deletion.
This policy was last updated in November 2025 and is reviewed annually.
Key cookies we use
| Name | Category | Duration | Purpose |
|---|---|---|---|
| rs-cookie-consent | Essential | 12 months | Stores whether you accepted or declined optional cookies. |
| rns_session / rns_refresh | Essential | 15 minutes / 30 days | Authenticates logged-in dashboard users and prevents fraud. |
| _ga, _ga_* | Analytics (optional) | 13 months | Google Analytics identifiers, loaded only after consent. |
| _fbp, _fbc | Advertising (optional) | 90 days | Meta Pixel cookies for remarketing when consent is granted. |